Student Protection Policy
Your rights as a PathPort student.
This policy describes what PathPort commits to, what we do when things go wrong, and how to reach us if you need help.
Our commitments to you
Honest fee information
Fees shown on every course page are the fees on your invoice. PathPort does not inflate fees, charge platform markups, or earn commission on your tuition. What you see is what you pay.
Real application status
Application status updates in your dashboard reflect actual actions taken by your college — offer issued, payment confirmed, IPA submitted. We do not fabricate progress or show optimistic estimates.
Secure document handling
Your passport copy, transcripts, and financial documents are stored in private encrypted storage. Only your enrolled college and PathPort staff with a verified need can access them.
Human support — no bots
If you have a question, a real person responds on WhatsApp (+65 8377 6492) or email (pathportsg@gmail.com). We do not use automated chatbots for student support.
IPA tracking transparency
PathPort tracks the status of your IPA / Student Pass submission and notifies you of updates. We do not control ICA timelines, but we ensure you are never left without information.
No hidden obligations
PathPort's role as intermediary is documented clearly. We do not lock you into services, charge for additional consultations, or require referral fees. What PathPort does is described on this site — no more.
When things go wrong
College does not respond to your application
Contact PathPort via WhatsApp. We will follow up with the institution's admissions team and provide a status update within two business days.
You receive incorrect fee information
Raise it via the complaint resolution process. PathPort will review the page, correct any error, and — if you were overcharged — assist you in seeking a correction from the college.
Your documents are lost or accessed without authorisation
PathPort will notify you immediately, investigate the breach, and report to PDPC (Singapore's data regulator) within 3 days of discovery if the breach is notifiable.
Your IPA application is rejected by ICA
ICA visa decisions are made by ICA, not PathPort. PathPort will share the rejection notice, help you understand the reason, and connect you with your college's admissions team to discuss reapplication options.
A college closes or cancels your course
PathPort will notify you, facilitate any refund owed under the college's policy, and help you explore transfer options to other PathPort-listed colleges if relevant.
Contact student support
For urgent matters, WhatsApp is the fastest channel. For formal complaints, use our complaint resolution process.